FAQ

Food Junky

Is food junky a new business

Yes. It is but faster and easier to use. We know change can be scary, so let’s start with the good news: the ordering process is basically just amazing. Even better news: there are tons of improvements and added features you’re going to love. Oh, and our site is beautiful .


Why did you do this?

As you know our competitors are all about the money  As the future leader in food ordering, Food Junky knows a lot about making an amazing ordering experience. Since we love our customers (you), why wouldn’t we do everything we could to make food happen faster, easier, and more delicious-er than ever before?

What is Food Junky?

We probably should have introduced ourselves first. Hi. We’re Food Junky, and we want to know your secret addiction our app and website make it easy to order food online from thousands of local restaurants nationwide.

How do I order?

It’s super easy, especially if you’re good at clicking. Start by typing your post code and tapping “Search.” Then, we’ll show you all the restaurants delivering to you, as well as places that offer pickup. Just select the place that looks the most delicious, choose the food that speaks to your heart (/stomach) and click “Proceed to Checkout.” Place your order and… that’s it. Then all you have to do is sit back, relax, and get ready to enjoy.

I submitted my order. Now what?

Once you submit your order, we send it over to the restaurant. Once they let us know they’re on it, we’ll send you a receipt confirming everything is on track. Feel free to track your order on the food junky website


What if I want to change or cancel my order after it’s already sent?

We’re here for you 24/7. If you decide you need to cancel or change those fries to tater tots, talk to our Customer Care Team help@food-junky.co.uk

I got an order confirmation, but the restaurant is saying they didn’t receive my order. What happened,

If you find out they haven’t received your order, reach out to us immediately so we can sort things out.

Something is wrong with my food. What do I do?

My order is messed up. Can you help? We know mistakes happen, but we’re here to make them right. If something is wrong with your order, you can call the restaurant directly, or reach out to us via live chat, phone or email.

How do I search for restaurants near me?

How do I find restaurants near me? Entering your exact post code is the best way to get accurate results. Doing that will show you all the restaurants that offer delivery to your home plus a whole bunch of pickup restaurants within reasonable walking or driving distance.

So, what’s it cost to use Food Junky?

How much does it cost to use Food Junky? Nothing, of course, the food costs money and there may be a delivery fee associated with some restaurants. Delivery fees are determined by each individual restaurant or the delivery service, and you’d be paying them even if you ordered on the phone.

Is there a minimum amount I have to spend to order?

It depends on the restaurant. Most restaurants require a minimum order size for delivery (you wouldn’t want to leave the house for just one spring roll, would you?), but there’s never a minimum when it comes to pickup orders.

Can I save my payment information?

Of course! When you checkout, you can save, add, or remove a credit card.

How do I edit or update my credit card information?

All you have to do is click “your name” at the top right corner of the page. From there you can edit or change your payment details.

When will Food Junky charge my credit card?

We charge your card right after you place your order, the same way they do when you order on the phone.

Is payment information on Food Junky secure?

Of course. We do not share any payment information with our restaurants, and we encrypt all the information that comes to us when customers press “Order.” If you are interested in specifics, we use Verisign (the top SSL encryption company) to make sure that no one--including us--has access to your information.

I forgot my username and password.

It’s OK. Hunger affects memory in mysterious ways. Here are some tips. In most cases, you username is your email address. If you still can’t figure out your username, the “Forgot Use